Spanlink Receives Communications Solutions Magazine's "Product of the Year" Award for 2005
Jul 11, 2006 - Spanlink Communications, a leading provider of customer interaction solutions that leverage VoIP-based unified communications technologies, announced today that Technology Marketing Corporation's (TMC) Communications Solutions magazine online (www.tmcnet.com/comsol) has named Spanlink Quality Management as a recipient of a 2005 Product of the Year Award.
Part of the Spanlink InteractiveEdge family of products, Spanlink Quality Management is a highly-scalable voice and screen recording and evaluation solution that supports agents and supervisors at any physical or virtual location. Spanlink Quality Management software ses the processing power of the agent's PC to record and process the voice and screen transactions for performance evaluation or to meet compliance standards. This edge-oriented application architecture enables supervisors to review desired transactions and key performance metrics, providing agents with the appropriate feedback necessary to drive quality and business process improvement while supporting key training initiatives.
"Each year, Communications Solutions magazine bestows Product of the Year awards on companies that have demonstrated excellence in technological advancement and application refinements," said Rich Tehrani, TMC President and Group Editor-in-Chief of Communications Solutions. "Spanlink has demonstrated to the editors of Communications Solutions that its products and services have gone the extra mile to help improve both the customer experience and the ROI for the companies that use them."
"This award recognizes Spanlink's commitment to developing software offerings that leverage improved efficiency and service quality," said Spanlink CEO Brett Shockley. "Spanlink Quality Management is just another example of how Spanlink is providing innovative technology that gives enterprises the tools they need to ensure customer satisfaction."
The Product of the Year Award winners for 2005 were published in an issue of Communications Solutions magazine online (www.tmcnet.com/comsol).
About Spanlink Communications, Inc. Spanlink Communications is a leading provider of customer interaction solutions that leverage VoIP-based unified communications technologies. With nearly 20 years experience, Spanlink develops and markets customer interaction software and system management software that helps customers exploit the benefits of virtual unified communications networks for business transformation. Spanlink applies expert planning, migration and support services to tailor each customer's solution and support plan to its business needs for transformational business improvements in productivity, efficiency and customer satisfaction. Find news and information at www.spanlink.com.
About TMC Technology Marketing Corporation (TMC) publishes four print publications: Customer Interaction Solutions, INTERNET TELEPHONY, SIP Magazine and IMS Magazine. TMCnet, TMC's Web site, is the leading source of news and articles for the communications and technology industries. Ranked in the top 1,400 sites in the world by alexa.com*, TMCnet serves more than one million unique visitors each month. TMC is also the first publisher to test new products in its own on-site laboratories, TMC Labs. In addition, TMC produces INTERNET TELEPHONY Conference & EXPO, The VoIP Developer Conference, VoIP Demo, IMS Expo and Call Center 2.0 Conference. TMCnet.com publishes more than 15 topical online newsletters. For more information about TMC, visit www.tmcnet.com. (*alexa.com is an amazon.com company that ranks Web sites by their traffic levels. Neither alexa.com nor amazon.com is affiliated with TMCnet.)
Company Contact:
Niki Larsen
Weber Shandwick
952-346-6268
nlarsen@webershandwick.com
TMC Contact:
Michael Genaro
203-852-6800, ext. 142
mgenaro@tmcnet.com